Frequently Asked Questions

Can a non-retail customer place an order on your site?

No, Karen Didion Originals is strictly a wholesaler and only accepts orders from retailers with a valid Tax ID number. To find a retail store near you which provides our Karen Didion Originals collectibles, please see our Store Locator.

What is your minimum order?

Karen Didion Originals has a yearly minimum order of $400 on the first order of each year. Once the minimum has been met, there is no minimum on reorders for the remainder of the current year.

How do I become a retailer?

If you are retail store please create an account by clicking on Register/Create an Account in the upper right of the home page. Once you are approved as a retailer this will allow you to view all available items and wholesale prices.

How do I place an order?

Karen Didion Originals only accepts orders from approved retailers. Orders may be placed in one of four ways.

  1. An order may be placed online by logging in and shopping
  2. An order may be emailed to
  3. An order may be placed over the phone by calling 888-922-0450 or 636-279-1800.
  4. An order may be faxed to 636-279-1801.
What information is required of a new customer so that an order may be placed?

When placing your order as a new customer, the following information will be required:

  1. Company Name
  2. Company Bill To Address
  3. Company Ship To Address
  4. Company Contact Name
  5. Telephone Number
  6. Fax Number
  7. Email Address
  8. Company website URL. (Company’s website will be placed on our website under the Store Locator page allowing customers to locate you easily as a Karen Didion Originals retailer vendor).
  9. Ship Date
  10. Items to be placed on order.
  11. Credit Card Number which will be charged at time of shipment
How do I become a drop shipper?

Please email describing your interest in becoming a drop shipper.

Once your company has been approved as a Karen Didion Originals drop ship retailer, the following information will be required:

  • Karen Didion Originals has a minimum opening order of $400. If this has not already been met, a one time $400 down payment will be required which will go towards your current year’s drop shipment orders.
  • A valid credit card which all orders will be charged to prior to shipment.
  • A UPS account number. All shipping charges will be charged to your company’s UPS account number.
How does your drop shipment process work?

Please contact Karen Didion Originals via or call at 636-279-1800 to receive a copy of the Karen Didion Originals Drop Shipment Procedure form.

How do I report a damaged or missing item?

All damaged or missing items must be reported within ten days of receiving the shipment. Damages and/or missing items may be reported online via the Damages and Returns form under the Customer Service tab. Please provide the invoice number and item number of the item in question. You will also be asked to attach a picture of the damaged item if the damage is of the visible nature. All items must be returned in original box with sufficient packing material to ensure no movement of the product within the box. Do not return any items without prior approval.

How do I make changes to my current order?

Any changes and/or cancellations to a current order must be done by email or fax. Order changes and cancellations will not be accepted via telephone as these changes and cancellations must be in writing. Order changes and cancellations may be emailed to or faxed to 636-279-1801. Written confirmation of receipt will be sent back in the same method. The order change and/or cancellation is not considered valid until confirmation has been sent.
When sending an order change and/or cancellation, please include:

  • the company name
  • sales order number
  • change and/or cancellation
  • name of individual sending the order change and/or cancellation
From where do you ship?

All orders are shipped from our warehouse facility in St. Peters, Missouri, USA.

What are your shipping charges?
  • All orders shipped to a commerical business address within the Continental United States will receive a 15% shipping charge with the exception of orders shipping west beyond the Rocky Mountians. Order shipping beyond the Rocky Mountians will receive a 20% shipping charge.
  • Orders $1,349.00 - $2,000.00 shipped to a commerical business address (anywhere within the Continental United States) will be charged a flat rate of $200.00. 
  • Orders $2,001.00 - $3,000.00 shipped to a commerical business address (anywhere within the Continental United States) will be charged a flat rate of $250.00. 
  • Orders exceeding $3,000.00 will be shipped via freight LTL using the most economical carrier. 

To receive a shipping quote to a residential location or a location outside of the Continental United States, please contact our warehouse at 636-279-1800.

What shipping carrier do you use?
  • Small pack orders via UPS. 
  • Freight LTL we use a variety of carriers. 
How early/late can I set my ship date?

Ship dates can be as early or late into the year as preferred. Any orders with ship dates prior to August 15th may be subject to partial shipments as Karen Didion Originals may not have all items available until this time.

Do you sell to international companies?

Yes, Karen Didion Originals does sell to international companies. All shipments must be shipped to a freight forwarder within the United States.

How long have you been in business?

Karen Didion has been designing and selling her designs since 1996.

Which gift markets do you attend?
  • AmericasMart in Atlanta, Georgia  
    • Building 1, 20th Floor, Suite E15
  • Dallas Gift Market in Dallas, Texas
    • DMC, 4th Floor on the Attrium, Suite 450