All damaged or missing items must be reported within ten days of receiving the shipment. Damages and/or missing items may be reported by contacting Jill Blackford via email, call Jill at 888-922-0450 or submit a claim form. Please provide the invoice number and item number of the item in question. You will also be asked to email a picture of the damaged item if the damage is of the visible nature. All items must be returned in original box with sufficient packing material to ensure no movement of the product within the box. Do not return any items without prior approval.